Shipping & Handling
Please allow 3-4 weeks of Lead Time. Since every order is custom assembled we need 7-10 days to process your order, 1 week for shipping and another week for you to familiarize yourself with our products before taking them on the road. If you need it sooner, call and we may be able to accommodate you.
For rush orders, we can ship within 3 days of order date with a fee of an additional 10% rush charge. Additionally, since rush orders may necessitate air shipping costs to correct damaged, missing or replacement parts, these added costs over and above ground costs will be at customers expense. Please note that we make every effort to insure your order is complete and correct at time of shipping. Packing fee is $10/box (max) or $25/per shipping case. Special orders may necessitate larger packing fees.We ship Via UPS Ground Unless Otherwise Specified.
Warranty & Returns
Your display system is warranted against defects in workmanship and materials for a period of 90 days from date of sale. This warranty does not apply to damage from accident, misuse , alteration or improper assembly of parts. This warranty is valid in the 50 United States and Canada. No other written or oral warranty applies. The customer shall be responsible for all costs incurred in returning product for repairs. Dynamic Display Systems is not responsible for damages or any kind, including incidental and consequential damage. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
Any return or exchange will subject a non-refundable 20% Restock Charge and non-refundable shipping charges.
We will not be responsible for replacements or shortages unless notified within 10 days of invoice date. Any expedited shipping charges incurred for shortages or replacements after this time will be at customers’ expense.Orders Cancelled Within 10 Days of Ship Date Subject to a 20% Cancellation Fee. We are not responsible for damage to products in shipping, nor for damage to shipping cases. If damage occurs, please notify UPS immediately and save the packaging for their inspection. Weight limit on most shipping cases is #100 pounds (#140 max on medium case). Customer assumes responsibility for loading over recommended weight limit.